03 5434 6123 [email protected]


Why should your business consider becoming pet-friendly?

  1. Pet owners make up the majority of the population.

Over 65% of Australian households have a pet, the majority of which are dogs.

  1. People spend money on their pets.

With millennials having dogs, not babies, pooches are being pampered like never before! 

  1. Pet-friendly travel is a growing market.

The majority of Australian dog owners would like to bring their dogs on their domestic travels.

  1. People take more photos of their pets than other people or themselves.

People post more about their pets than themselves on social media, and many people create social media accounts for their pets.

  1. Pets = social media gold.

Posts with animals get better engagement, feel more authentic and less like advertising, and create less negative responses than posts including people.


The tourism industry is taking notice.

Here are some example campaigns that focus on dog-friendly travel:


Being pet-friendly is more inclusive

  •       You can also become a more welcoming space for customers with service animals 
  •       Robust, casual furniture and a relaxed vibe might appeal to families with small children
  •       Outside tables with plenty of space might appeal to folks with sensory issues


So, HOW can you make your business more pet-friendly?

Think it through.

  1.  Is what you’re offering going to be enjoyable and safe for an animal and their human, and are you and your patrons going to be able to relax with animals around?
  2. Give it a test drive! Get some mates to bring in their pets and get some honest feedback. It’s okay if your business isn’t ready, as long as you know what you’ll need to get there and make it a goal for the future.
  3. If pets are not having a good time they don’t leave a bad review. They get scared. They might whine and whimper. They might get aggressive and bark, and have confrontations with people and animals. They might get destructive in your space. All these behaviours will impact the pet, the pet-owner, the staff and other patrons.


Think about the space.

  1. Things to consider:
  • Is the flooring kind to paws, or likely to be damaged from nails?
  • Will the animal be spending a long time in or near a busy walkway where people and animals are passing? This can be stressful for animals and result in confrontations.
  • Can your business ensure that multiple animals can have their own space far enough away from each other to relax?
  • Are your furnishings and floors robust enough to withstand a bit of fur, drool and little accidents? And big dogs who still think they’re puppies? 
  • Can fur and drool be removed from furniture so people with allergies can sit there, or should there be a separate place where people with allergies can sit away from animals?
  1.       Ensure that pet owners know where pets can relieve themselves, and where waste can be disposed of. This is an awkward process, so any way you can make it easier for the pet-owner will be appreciated.
  2.       Aim to provide every animal their own clean water dish to prevent the spread of illness


Tell people you’re pet friendly!

Promote that you’re pet friendly and make sure you also set your boundaries clearly. If you make the rules and what you offer clear on your website, social media and in your business this will help prevent misunderstandings and disappointments. 



Be creative, be unique, and be true to your business

Pet owners are a diverse bunch with lots of different interests, but they want to share their experiences with their best friend. Their animal companions will also likely share their owners’ level of energy, and enjoy the same activities.

Be friendly to pets

It might seem obvious, but the best way to be a pet-friendly business is to be friendly to pets. Each animal has their own quirks and might need a little extra help to feel relaxed. Ensure your staff are trained to know what they can do to help different pets feel safer in your business.

Create a moment

We know people love taking photos of their pets! A great way to ensure your pet-friendly business is noticed is to create a social media moment that patrons can’t resist capturing.


Finally, if you have a pet-friendly business please let us know what you’re doing! We’d love to promote you. ☺

Thanks for listening!

Are there Tourism Topics you’d like to hear more about? 

Contact Diantha Vess on [email protected] or (03) 5434 6280