03 5434 6123 [email protected]

Dear member,

The City of Greater Bendigo would like to extend their Employee assistance program (EAP) to Bendigo Tourism Members so you can all access free confidential counselling, coaching and support during the current COVID-19 pandemic

If you are struggling with any aspect of life right now, or the contemplation of returning to a new working arrangement, you can always speak to one of Converge’s skilled counsellors who can assist with this transition.

How does EAP Counselling work?
The EAP service involves you speaking with an EAP Counsellor over the telephone or via the internet (face to face sessions currently not available) . Support is available 24 hours, 7 days per week year round. Scheduled appointments generally occur during business hours. After hours there is access to telephone counselling and emergency support. For more information click here.

What happens during Counselling?
Your first session with an EAP Counsellor generally lasts about one hour. During this time you will talk about the key issues that brought you to counselling

Why talk with an EAP Counsellor?
Talking with a counsellor can help you to identify and resolve issues that may be causing you difficulty. It is possible you may be feeling stressed or overwhelmed with work or personal commitments and sometimes it is hard to know what to do or who to talk to, particularly about concerns you would like to keep private.

How many sessions can I access?
You are able to access 3 counselling sessions per issue

Making an appointment
Converge offers 24-hour, 7 day a week counselling support.  The great thing is, because they offer phone and videoconferencing facilities, they can provide support for you, even if you’re at home.  To access the EAP services, simply call 1300 OUR EAP (1300 687 327) to make a time to speak with one of our team.

Alternatively you can email, or go on live chat

Email – [email protected]
Live chat – https://www.convergeinternational.com.au/
Call – 1300 687 327

Get the App – your mobile solution on the go.

Please state you are from Bendigo Tourism when asked where you are calling from. 

In addition the online portal which has a number of tip sheets that you can save
use in your business is available to you:


username: bendigo
password: bendigo

Learn more about the Money Assist Program – Money Assist is a solutions-oriented service that provides access to expert support to build the skills to manage your financial wellbeing concerns.

The Greater City and Bendigo, the Bendigo Tourism Board and the Tourism and Major Events Unit are committed to supporting our industry and Bendigo Tourism members and partners through these challenging times.

If you have any issues accessing the service, or have any feedback please contact Tanya Cavallaro, Executive Assistant to the Bendigo Tourism Board on 54346000 or email [email protected]


The Bendigo Tourism Board